TERMS AND CONDITIONS
Here is the small print, kept as short as possible! The Terms and Conditions below relate to the hire of our goods, and apply to all bookings. They may be changed from time to time, but are always available for you to see on our website.
Please confirm the date and venue of your wedding with us, and we will hold the date for 7 days for you. We'll send you our Booking Form to complete, and all you need to do is email back your completed Booking Form to email@example.com and pay the deposit to book your package with us. When we have received the completed Booking Form and Deposit from you, this confirms the Booking with us and a Contract between us is made. (You can pay the deposit by BACS or PayPal, and our bank details will be on the Deposit Invoice we email to you, or you can pay your deposit via the new Paypal.me by clicking on this link:- paypal.me/limelightweddings). If the value of your booking is less than £500, the booking deposit is £50, and if the value of your booking is £500 or more, or we are supplying wedding planning services as well as hire services, we may ask for a deposit of £100 - £250, or a percentage of the value of the booking, but we'll always advise you at the time of booking. The balance is due no less than 8 weeks before your wedding day, and we will send you a Balance Invoice to remind you of the balance and when it is due. Balances are asked for by BACS payment, to reduce the cost of the transaction. If you wish to pay the balance by PayPal, please let us know in advance, as we will need to add 3% to the invoice to cover the cost of the PayPal charges. Shortly before your booking date, we'll go through all the details with you just in case there have been any changes you need to tell us about, and you can let us know final timings for your wedding day, etc. If you are making a Booking less than 8 weeks before the Booking Date, full payment is required. Please note that you are booking hire goods for the day of your wedding. If we have no bookings either side of your wedding day, we may be able to set-up the hire goods the day before your wedding if needed, but we may not always be able to confirm this until shortly before your wedding due to late bookings.
MINIMUM ORDER VALUE, ORDERS, DELIVERY CHARGES & DISCOUNTS
Our prices reflect wedding hire within a 50 mile radius of Kinross (Wedding Marquee 50 mile radius excluded - please ask for details of delivery costs when booking our Wedding Marquee). We are happy to hire items outwith this 50 mile radius distance, but we will need to charge for delivery and accommodation if we have to spend additional time travelling or stay overnight to accommodate the wedding hire. We will only charge the minimum reasonable amount to cover our costs, so please ask us for details, and we will always advise you of any extra costs at the time of booking so that you know exactly how much the total hire cost will be for your booking.
Please note that if we hire our items to venues in Glasgow or Edinburgh, there may be additional costs incurred, so please ask us for details. Our minimum order value is £399, and below this figure we may need to charge a minimum of £100 delivery costs on top of the hire costs, particularly for Glasgow or Edinburgh if there are issues with delivery or parking at central Glasgow or Edinburgh venues. We can offer discounts for multiple hire items as advised at the time of booking, and only one discount can be applied at any time to a booking. Please note that for small bookings, we may need to just deliver the items and pick them up at the end of the hire period, if necessary, but we will always talk this through with you before you confirm your Booking with us.
Please note that we anticipate delivering and setting-up your decor, and we allow time to do this, but we may need to charge additional hire costs, if you need us to stay at your venue until after your wedding ceremony, to move our decor to suit your venue needs, as this necessitates additional staff wages.
The Final Balance is due no later than 8 weeks prior to your booking date, together with any refundable breakages deposit we may apply. The breakages deposit will be refunded within 48 hours by the same payment method you used to pay the balance, if there is no damage to the hired goods. The balance of your booking should be paid by BACS transfer, and our bank details are on your Balance Invoice. Failure to pay the outstanding balance by the due date may result in your booking being cancelled. Please note that once the final balance has been paid, we are unable to provide any refunds if the value of your booking reduces, whatever the circumstances.
Any discounts or promotions we run must be quoted by you at the time of your initial enquiry, as we always offer our best discounted prices when sending you a quote. Please note that we are unable to offer additional discounts once a quote has been issued.
When we send you a quotation, there is an expectation that the value of the hire goods you book will be hired once the Booking is confirmed and the contract between us is made. We may be able to reduce a booking size and cost, but this is at our discretion, and cannot be guaranteed.
When we provide personalised items, for example Wedding Favours, these orders cannot be returned unless they are faulty, and in these instances we will replace or refund the cost of the items as appropriate. We check all orders before posting and send all items in secure package to avoid damage. Please check all items on receipt and if items received by you that are damaged, please notify us within 24 hours of receipt by email and ensure that we acknowledge the email, so that we can claim the cost of the damages from the Carrier responsible. All prices quoted are in GBP (British Pounds) and any refunds due at any time will be paid in GBP. Any refunds due will be based on the hire price quoted in GBP.
BLUE LIGHT CARD DISCOUNT
We are proud to support our emergency services by offering a 10% discount on all bookings when you send us a copy of your Blue Light Card. This great scheme allows members of our valued emergency services, including NHS workers, police, ambulance staff, coastguard, RNLI, as well as our military personnel, etc. to claim discounts from many retailers and suppliers such as ourselves.
We may have to charge a breakages deposit in exceptional circumstances, which we hold until the hire goods are collected by us after your wedding or event. We reserve the right to withhold part or all of the breakage deposit if you damage our goods whilst they are out on hire with you. We accept normal wear and tear, but if someone at your venue damages our property beyond what we term as reasonable, we have to replace the goods and would expect you to contribute towards this, even if we haven't charged you a breakages deposit. If any damage or breakages amount to more than the Breakages deposit you will be notified, and an invoice will be issued, payment of which will be due within 21 days. If the damages are caused by venue staff or anybody else, you must pay the damages to us and re-coup the cost from the venue or person/s causing the damage.
If goods are not returned at the end of the agreed booking hire period, or are damaged during the booking period, we retain the right to charge for:
The cost of replacement goods.
The cost of hire or replacement goods to honour future bookings where hired items are not returned and we are unable to immediately source replacement hire goods.
The Breakages Deposit, if charged, will be returned after the booking has finished, less any damages or costs notified to you.
Please note that our hire goods are only to be used inside your venue or in covered areas, as damage may be incurred to our hire goods if used outdoors, and we would need to recoup our costs from you if we need to repair or renovate any damaged goods.
CANCELLATION OR POSTPONEMENT
Cancellation could be caused by (but not limited to) a number of things such as venue insolvency; illness; contagious diseases; imposed or self-quarantine of us, you or your family, the wedding guests, suppliers or venue staff; change of mind, etc.
Please notify us immediately if you are aware of any reason your booking could be cancelled, initially by email to firstname.lastname@example.org and ensure you receive an acknowledgement of your email - thank you. In the event that we receive a cancellation notice from you, we will acknowledge your cancellation in writing, or on email, as per our terms and conditions, at which point the booking will be deemed to be cancelled by you.
In the event of cancellation by you on or more than 8 calendar weeks before your booking date, you will only lose your booking deposit. Any breakages deposit paid by that date will be refunded in full. Provided we can re-book the date in our diary at a booking value equal to, or exceeding, your booking, we may be able to refund your deposit, but if we are unable to re-book the date within 7 days, we reserve the right to keep your deposit to help towards the cost of lost business.
If you cancel 8 calendar weeks or less before your booking date, you will forfeit 100% of the hire cost but any breakages deposit paid by that date will be refunded in full.
If we have to cancel a Booking for any reason, our liability is limited to a full refund of your Booking deposit, Final Balance, and Breakages Deposit, if paid.
Occasionally weddings may need to be postponed, and if we are able to, we will transfer the date of your booking to a future date within 12 calendar months free of charge. If the new date is more than 12 months ahead, we may need to add an additional 10% to the booking hire cost due to yearly price increases which would normally apply from the start of each year. If we are unable to accommodate the new date for whatever reason, the booking will effectively deem to be cancelled by you, and you may lose any deposit paid, at our discretion.
We would strongly advise that you take out insurance to cover your wedding costs in the event that you have to cancel or postpone the event, or that we have to cancel the booking.
All goods supplied remain the property of Limelight Weddings, and you agree to take care of and help us to ensure the safety and security of our goods whilst they are out on hire with you. Please note that our goods are intended to be used inside covered areas, not outdoors. We reserve the right to only supply goods for interior use. We make every effort to supply all goods as stated on our website, but if we change the design of hire goods or there are circumstances outside our control, we reserve the right to substitute an item for an alternative design e.g. if breakages, delayed returns, lost items, etc. have occurred as a result of a previous wedding booking. If we are unable to carry out the Booking for whatever reason, we reserve the right to refund the Deposit, Balance and any Breakages Deposit paid within 72 hours, and that terminates our Contract with you. We will try to communicate any necessary substitutions prior to your wedding, but we limit refunds to the hire cost of any wedding decor that we are unable to supply. We are not responsible for any additional costs or damages due to us not being able to supply the exact decor you ordered, howsoever caused.
Limelight Weddings shall not be responsible for injury or damage to persons or property howsoever sustained arising from any hired or supplied goods from Limelight Weddings, howsoever caused.
We would normally collect hired goods from you the day after the Booking, and we ask that you ensure our hired goods are stored securely overnight, ready for us to collect them the next morning if needed - thank you.
We pride ourselves on providing a professional, luxury service to all our weddings, and will always strive to give you the wedding decor you dreamed of, and will do everything in our power to ensure your decor is beautiful and works as planned. We ask that no-one moves or alters the wedding hire items we supply, except for the Limelight Weddings Team, as doing so can cause injury due to the weight, height and structure of some of the items - thank you for your co-operation in this. By making a booking and paying your deposit you are agreeing to these Terms and Conditions.
If you have read to the bottom of our terms and conditions - thank you! We have tried to be fair with our Terms and Conditions, and appreciate you taking the time to read them, and we look forward to helping you to make your Wedding Day sparkle!